Understanding our comprehensive services for insurance, billing
Paying your bill
You can view your balance and pay your bill securely online. Click the link below to log in using your accession number. Your accession number can be found on your Laboratory Report or on the bill you received from Boston Heart.
Pay by Phone
To make a payment by phone, please call us at 877.425.1602 to pay via the automated voice system.
Pay by Mail
Please mail payment to:
Boston Heart Diagnostics
PO Box 2118
Carol Stream, IL 60132-2118
If an itemized receipt is needed, please email firstname.lastname@example.org and request an itemized receipt. Please provide your full name, date of birth, and date of service in the email request.
Boston Heart Diagnostics will directly bill your insurance for our services. We are experienced in working with all insurance carriers to ensure timely and efficient processing of your claim. If you are under-insured or uninsured, we offer a comprehensive program of Patient Assistance Support Services.
There may be out-of-pocket costs associated with the testing your provider determines appropriate for you. Boston Heart is available to answer any questions you may have about billing and payment for our laboratory services.
If you are ordering a test for diagnostic purposes not covered under Medicare policy, a signed Advanced Beneficiary Notice (ABN) Form is required to be sent in with the sample.
Billing and Payment Options
When you receive services from Boston Heart, you may request that we submit a benefits claim to your health insurance carrier for reimbursement. After the claim is processed, your insurance carrier will send you an Explanation of Benefits (EOB) statement. An Explanation of Benefits (EOB) is a statement issued by your insurance to inform you of claims submitted on your behalf. It is not a bill, but should be kept for your records.
Patient Assistance Support Services (PASS)
Boston Heart’s Patient Assistance Support Services (PASS) program is intended to provide access to our testing services for all patients, regardless of their financial circumstances. Our PASS program has three components:
- Self-Pay Discount
- Payment Plans
- Financial Assistance
Approval for Financial Assistance must be obtained prior to submitting sample for lab testing.
Submit the completed Financial Assistance Application with current tax forms to email@example.com.
If assistance is needed, please contact Boston Heart billing team using the contact options below:
Hours: Monday-Friday | 10:00 a.m.— 5:00 p.m. | Eastern Standard Time.