Our comprehensive services for insurance, billing and payment

Boston Heart Diagnostics will directly bill your insurance for our services. We are experienced in working with all insurance carriers to ensure timely and efficient processing of your claim. If you are under-insured or uninsured, we offer a comprehensive program of Patient Assistance Support Services.

Boston Heart Diagnostics is available to answer any questions you may have about billing and payment for our laboratory services. In addition to the information below, please feel free to contact our billing department by calling 888.799.8711, option 5, or email us at billing@bostonheartdx.com.

Insurance Claims

Understanding your Explanation of Benefits

Patient Assistance Support Services

Payment Options

Insurance Claims

When you receive services from Boston Heart Diagnostics, we submit a benefits claim to your health insurance carrier for reimbursement. We request that your insurance carrier pay us directly, however in some cases they may issue payment directly to you. After the claim is processed, your insurance carrier will send you an Explanation of Benefits (EOB) statement.

Understanding Your Explanation of Benefits

An Explanation of Benefits (EOB) is a statement from your health insurance carrier that details your recent healthcare charges and plan benefit payments.

The EOB you receive will be clearly labeled at the top of the statement as an Explanation of Benefits or another similar name such as Provider Claim Summary or Summary of Benefits, depending on the term your particular health insurance uses.

An EOB is not a bill, and you are not expected to make any payment based on its receipt. However, we suggest you save the EOB for your records.

Patient Assistance Support Services (PASS)*

Boston Heart Diagnostic’s comprehensive Patient Assistance Support Services (PASS) program is intended to provide access to our testing services for all patients, regardless of their financial circumstances. The PASS program is designed to ease or eliminate your financial obligation related to payment for our services. You may be eligible to participate in multiple components of our PASS program at the same time.

Our PASS program has four components:

    • Self-Pay Discount
    • Payment Plans
    • Charity Care
    • Economic Hardship

We’re here to answer any questions you have about our PASS program. Please contact our Customer Service Department at 888.799.8711, option 5, or via email at billing@bostonheartdx.com.

Self-Pay Discount

We offer special, discounted pricing on our Self-Pay Fee Schedule if you are uninsured, request to be billed directly, or have no coverage for the services provided. Additional discounts may be available if you pay upfront or within 10 days of receiving your first statement. To learn about the services available to self-pay patients, please contact our Customer Service Department.

Payment Plans

If you are unable to pay your balance in full, we offer interest-free, monthly installment payment plans of up to 24 months. Payment plans are available for any and all balances owed for laboratory services and their length may vary. If you are interested in requesting a payment plan, please contact our Customer Service Department when you receive your first statement.

Charity Care

If you are enrolled in a Charity Care Program with another service provider or receive charity care from your ordering healthcare provider, you may be eligible to have your financial obligation waived. Each year, Boston Heart Diagnostics establishes a limited fund for charity care, which is available to patients on a first-come first-serve basis. If you are interested in participating, please have your healthcare provider contact our Customer Service Department before using our laboratory services to confirm eligibility. If you do not qualify for charity care, you may be eligible for economic hardship assistance.

Economic Hardship

Boston Heart Diagnostics provides financial assistance through reductions in balances ranging from 50-100% based on your income and family size. Economic hardship assistance is available for balances owed for our laboratory services. If you are interested in participating, please contact our Customer Service Department when you receive your first statement. Our representatives will provide additional information about the program and will request that you complete an application and submit proof of income to establish eligibility.

* Exclusions apply.

Payment Options

If you receive an invoice directly from Boston Heart Diagnostics, you may make payment by check, money order, or credit card. If you receive a check from your insurance carrier for services performed by Boston Heart Diagnostics, please endorse and forward the check to us, or we will accept an alternate method of payment as described above.

By Mail

Please mail payment along with your remittance advice or a copy of the EOB you received to:
Boston Heart Diagnostics
PO Box 842856
Boston, MA 02284-2856

    1. When forwarding a payment issued directly to you from your insurance carrier, please sign your name on the back of the check.
    2. Write, “Pay to the order of Boston Heart Diagnostics” on the front of the check next to your name as well as on the back of the check under your signature.
    3. If you have cashed or deposited the check from your insurance provider, please use an alternate method of payment.
By Phone

To speak with a customer service representative, please call us at 888.799.8711, option 5. For your convenience we accept Visa, MasterCard, American Express and Discover.


You can view your balance and pay your bill securely online. Click the link below to log in using your accession number. Your accession number can be found at the top of your Laboratory Report or on the bill you received from Boston Heart. For questions, please contact our Billing Customer Care team at billing@bostonheartdx.com or 877.425.1602 Monday – Friday, 8AM to 8PM Eastern.

1. Sachdeva A, Cannon CP, Deedwania PC, et al; for the Get With The Guidelines Steering Committee and Hospitals. Lipid levels in patients hospitalized with coronary artery disease: an analysis of 136,905 hospitalizations in Get With The Guidelines. Am Heart J. 2009;157(1):111–117.e2.
2. Roger VL, Go AS, Lloyd-Jones DM, et al; for The American Heart Association Statistics Committee and Stroke Statistics Subcommittee. Heart Disease and Stroke Statistics —2011 Update: A Report from the American Heart Association. Circulation. 2011;123:e18–e209.

Accessing Testing

  • Did you know?
    • You can view your balance and pay your bill securely online. Click the link above to log in using your accession number. Your accession number can be found at the top of your Laboratory Report or on the bill you received from Boston Heart.