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Join the Boston Heart Diagnostics team and make a difference

Boston Heart Diagnostics offers talented, results-driven people a place where they can feel good about making a difference. We are looking for energetic team members who thrive on excellence in a fast-paced environment and share our values of relationships, the truth, caring, taking responsibility, champions of change & innovation, and fun.

You can contribute to our success by bringing your unique background, experience, passion and dedication to our team.

We are a growing company and are interested in building a database of qualified individuals. We routinely look for new team members in the following areas:

  • Laboratory Team
    • ASCP certified medical technologists with expertise in clinical chemistry assays on automated analyzers electrophoresis, gas chromatography, ELISA assays, and LC-MS methods preferred
    • Lab Technicians with BS degree in chemistry, biochemistry or biomedicine
    • Lab Assistants/Specimen Processors with clinical lab experience
  • Sales Team
    • 3+ years of sales experience in Biotech, Medical Device, Diagnostic Equipment or Pharmaceutical industry
    • Focus in the cardiovascular field is preferred
  • Business Team
    • We employ individuals with proven success in healthcare or laboratory billing, marketing, information technology, purchasing, warehouse, human resources, client services and administrative support.

Current Career Opportunities

Area Sales Manager – Southern/Central Ohio

Sr. Analyst

Director, Customer and Sales Training

Customer Support Specialist I

Sr. LIS Analyst

Manager, Field Operations, Phlebotomy

Area Sales Manager - Washington

Sr. Financial Analyst

Billing and Reimbursement Supervisor

Billing Information Specialist

Supply Chain Manager

Medical Technologist

Area Sales Manager – Idaho/Utah

Image Analyst

ASCP Certified Medical Technologist

Laboratory Assistant

Laboratory Technician –HDL


Area Sales Manager – Southern/Central Ohio

Boston Heart Diagnostics is re-inventing the role of diagnostics in cardiovascular disease (CVD), the number one cause of death in the United States. We help people make meaningful and lasting change through the use of easy-to-understand reports, one-on-one coaching, and sustained support. Applying the latest clinical research and advances in laboratory science, we integrate results from our proprietary tests and health history information with an individual’s food and exercise preferences – all transformed into practical nutrition, lifestyle and support strategies tailor-made for each person. By working closely with healthcare providers to engage individuals in their own well-being and give them the tools they need to prevent or reduce their CVD risk and improve health outcomes, Boston Heart Diagnostics is leading the charge to turn the promise of personalized medicine into a reality.

Boston Heart Diagnostics strives to create a collaborative and engaging work environment for all employees. As a growing company, we encourage creativity and value relationships, the truth, taking responsibility, and leading the way as champions of change and innovation.

  • Functions:
    • This highly visible position will report directly to the Regional Sales Director.
    • The right candidate must meet and exceed sales goals by advancing our Clinical Testing offering within the Southern/Central Ohio marketplace.
    • This key role will support the Clinical Sales efforts of Boston Heart Diagnostics focusing on relationships with Physicians, Clinicians (IM, PCP and Cardiologist) Endocrinologists, Nurse Practitioners, Naturopaths, some Chiropractors and other professional Clinical disciplines within the Southern/Central territory.
    • This Sales role will maintain and grow existing accounts as well as drive growth with new account development goals.
    • Present product features and benefits to clinical call points utilizing proper sales technique (probing, qualifying, needs assessment, supporting and closing).
    • Maintain and increase sales volume within assigned accounts and territory.
    • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. Attend all regional and divisional events including National Sales Meetings, Corporate Trainings or Region Meetings.
  • Qualifications:
    • Bachelors degree in Business or related field required.
    • 10+ years of sales experience in Biotech, Medical Device, Diagnostic Equipment and/or the Pharmaceutical industry with a focus in the cardiovascular area.
    • Evidence of top sales achievement with experience in multilevel account management is required.
    • A demonstrated track record for meeting and exceeding sales objectives.
    • Valid Driver's License.
    • Competencies: Develop Trust, Be Resilient and Flexible, Provide Consistent and Compelling Customer Service, Establish Strategic Direction, Communicate with Impact.

Sr. Analyst

This highly visible role provides actionable analytical support to senior staff regarding key customer metrics including, but not limited to, price, volume, test mix, utilization and profitability. This individual will contribute in defining and implementing the company’s business intelligence initiative.

  • Functions:
    • Support the development and implementation of the company’s Business Intelligence strategy.
    • Participate in cross functional project teams in support of delivering a robust Business Intelligence Solution.
    • Aggregate data from multiple data sources in a methodical way for use in strategic analysis.
    • Assist in data governance initiatives and standardization as well as analyze and present data in a meaningful way to leadership, project teams and customers.
    • Assess 3rd party payer reimbursement trends as well as work cross functionally with Finance, Sales, Operations and other data customers.
    • Participate in the design of systems, processes and technology to support the company’s data and analytic needs.
  • Qualifications:
    • Bachelor’s degree with 3 years experience in a similar role, advanced degree preferred.
    • Demonstrated experience efficiently querying primary data and developing meaningful analytics as well as understanding or experience with Healthcare revenue cycle.
    • Experience with software and applications such as Microsoft Excel, Access, Business Object, Cognos or other data BI applications.
    • Past experience in a medical or healthcare environment is a plus.
    • Track and measure outcomes to quantify impact as well as ability to perform basic modeling.
    • Strong Organizational/Communication skill as well as attention to detail.

Director, Customer and Sales Training

This role will design and deliver training tools and programs for customers and internal Boston Heart sales, marketing and clinical personnel. This position will ensure the maximum effectiveness of the sales force by developing and implementing training programs. Training topics will include clinical aspects of products and services as well as business/operational and sales practices, and other topics as needed.

  • Functions:
    • Determine training needs and requirements for clinician customers, phlebotomists and customer office staff with marketing, clinical team and clinical advisors.
    • Determine sales training requirements through review of strategic growth plans, current sales results, and consultation with vice president of sales, regional directors and account managers.
    • Construct learning objectives and meets with executives to ensure that these objectives align with business objectives.
    • Work with marketing, clinical and outsourced partners to construct content and select technology or in-person delivery formats and ensure all sales collateral material and consistent messaging is incorporated in training
  • Qualifications:
    • Bachelor’s degree required
    • 7-10 plus years of sales and customer training experience in healthcare products and services ; preferably in clinical labs or other technical field
    • 1-3 years sales experience in healthcare products and services ; preferably in clinical labs or other technical field
    • Experience developing, implementing and delivering sales training programs for healthcare products and services
    • Able to coach and motivate others to high levels of performance

Customer Support Specialist I

This role is responsible for providing excellent customer service to patients, sales representatives, and clients regarding billing information and questions. This role will also interact with internal cross-functional teams.

  • Functions:
    • Handle inbound and outbound calls from internal and external customers to respond to inquiries and resolve concerns. Respond promptly and follow up on customer interactions a needed. Analyze transactions, correct records, and adjust errors as necessary. Process patient bankruptcy notices and Economic Hardship applications. Forward credit card information for processing. Document all communications.
    • Work collaboratively with cross functional teams to resolve patient issues. Work cooperatively as part of a team environment and assist in other reimbursement functions as needed. Assist with projects or assignments as directed by supervisor to support the billing and reimbursement team.
    • Maintain strong working knowledge of insurance carriers and third-party billing requirements
    • Must be able to consistently meet excellent quality requirements and follow all required client interaction components as outlined in departmental SOP’s and protocols.
  • Qualifications:
    • High school diploma required, bachelor’s degree or Medical Billing Certification preferred
    • 1 year office experience preferred
    • Ability to demonstrate outstanding customer service, prior experience is a plus
    • Experience in a medical or healthcare environment is a plus
    • Strong analytical and problem solving skills

Sr. LIS Analyst

Assist in the development, testing and maintenance of the Boston Heart Laboratory Information System (LIS) and customer Electronic Medical Record (EMR) interfaces. Provides support, analysis, application, and implementation services; technology consultation to departmental users; and effective liaison services across BHD information technology functions and externally with LIS and EMR Vendors.

  • Functions:
    • Contribute and assist in the full life cycle of LIS projects, including planning, development, testing, implementation, and maintenance of LIS custom programs, instrument interfaces, and reporting services. Support quality, effective utilization, and optimization of installed systems.
    • Maintain quality of LIS system definitions and master files as well as provide support to LIS user inquiries, requests, and issue resolution.
    • Provide appropriate reporting, documentation and communication regarding LIS system projects; EMR interface projects, support tracking and outcomes; and technical system upgrades.
    • Assist in the technical development, set up, testing, and maintenance of EMR interfaces.
    • Assist Laboratory Operations managers and team, LIS Analysts, Clinical IT Specialists, EMR Project Coordinator with daily tasks and special projects as required.
  • Qualifications:
    • Associates degree in computer science, business, or relevant field; may substitute equivalent training, bachelors degree preferred
    • 4+ years working with a Laboratory Information System in an analyst, programmer, or implementation capacity.
    • Experience with Cache, Ensemble, M, HL7, CDA and other common architectural components of clinical systems as well as experience testing and implementing instrument interfaces
    • Knowledge of Clinical Laboratory operations and systems; general business acumen as well as project management, customer service, and customer support skills.

Manager, Field Operations, Phlebotomy

This position for a Manager, Field Operations, Phlebotomy is based in of our Framingham Office. The Manager is responsible for developing and expanding Boston Heart’s phlebotomy network through contracted agreements with mobile phlebotomy, third party draw sites, and/or in-office phlebotomists. The manager will work with these phlebotomy providers and healthcare providers. Provides leadership and technical support to staff; maintains a timely communication between the healthcare provider clients, Boston Heart phlebotomy staff, phlebotomy contractors, sales team and the Framingham operation. This position requires the candidate to travel to off-site locations throughout the nation.

  • Functions:
    • Evaluate, develop and expand Boston Heart’s phlebotomy network and services working directly with internal partners.
    • Work closely with phlebotomy staff and contractors along with internal managers to meet business needs of healthcare provider clients and company.
    • Responsible for negotiating, coordinating and delivering phlebotomy agreements with contract and employed phlebotomists.  Knowledgeable of contracting policies and procedures and upholds contracting and credentialing standards.
    • Schedule and maintain records of phlebotomist competency reviews and skill assessments of employed phlebotomist and covered in contracts for third party phlebotomists; as well as manage the phlebotomy training program and follow-up measurements.
    • Manage phlebotomy relationships within healthcare provider offices.
    • Work with all departments to evaluate, enhance and maintain designated quality levels of service as well as maintain fiscal responsibility for field operations budget.
  • Qualifications:
    • Bachelor’s degree in Life Sciences related program.
    • Minimum 2-3 years of phlebotomy experience as well as 5-7 years previous supervisory or management experience in field operations.
    • Experience in contracting with third parties and managing third party relationships
    • Knowledge of regulatory, safety and HIPPA regulations relative to specimen collection, preparation and transportation.
    • Phlebotomy Certification (ASCP, ASPI, NHA, NAACLS, etc.) and CRM Software experience preferred.
    • 25-50% national travel required.
    • Competencies: Build and Influence Teamwork, Commit to Compliance, Drive Process Improvement, Coach and Develop Others, Communicate with Impact

Area Sales Manager – Washington

Boston Heart Diagnostics is re-inventing the role of diagnostics in cardiovascular disease (CVD), the number one cause of death in the United States. We help people make meaningful and lasting change through the use of easy-to-understand reports, one-on-one coaching, and sustained support. Applying the latest clinical research and advances in laboratory science, we integrate results from our proprietary tests and health history information with an individual’s food and exercise preferences – all transformed into practical nutrition, lifestyle and support strategies tailor-made for each person. By working closely with healthcare providers to engage individuals in their own well-being and give them the tools they need to prevent or reduce their CVD risk and improve health outcomes, Boston Heart Diagnostics is leading the charge to turn the promise of personalized medicine into a reality.

Boston Heart Diagnostics strives to create a collaborative and engaging work environment for all employees. As a growing company, we encourage creativity and value relationships, the truth, taking responsibility, and leading the way as champions of change and innovation.

  • Functions:
    • This highly visible position will report directly to the Regional Sales Director.
    • The right candidate must meet and exceed sales goals by advancing our Clinical Testing offering within the Seattle, Washington marketplace.
    • This key role will support the Clinical Sales efforts of Boston Heart Diagnostics focusing on relationships with Physicians, Clinicians (IM, PCP and Cardiologist) Endocrinologists, Nurse Practitioners, Naturopaths, some Chiropractors and other professional Clinical disciplines within the Seattle, Washington territory.
    • This Sales role will maintain and grow existing accounts as well as drive growth with new account development goals.
    • Present product features and benefits to clinical call points utilizing proper sales technique (probing, qualifying, needs assessment, supporting and closing).
    • Maintain and increase sales volume within assigned accounts and territory.
    • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. Attend all regional and divisional events including National Sales Meetings, Corporate Trainings or Region Meetings.
  • Qualifications:
    • Bachelors degree in Business or related field required.
    • 10+ years of sales experience in Biotech, Medical Device, Diagnostic Equipment and/or the Pharmaceutical industry with a focus in the cardiovascular area.
    • Evidence of top sales achievement with experience in multilevel account management is required.
    • A demonstrated track record for meeting and exceeding sales objectives.
    • Valid Driver's License.
    • Competencies: Develop Trust, Be Resilient and Flexible, Provide Consistent and Compelling Customer Service, Establish Strategic Direction, Communicate with Impact

Sr. Financial Analyst

In this role you will be responsible for financial analysis which includes strategic business planning & forecasting, business analytics, financial controls, risk management and annual budgeting.

  • Functions:
    • Drive continuous analysis of the business including cost of goods sold, volume and reimbursement
    • Analyze departmental spending as it relates to budget and business goals as well as ROI Analysis on projects and initiatives
    • Support annual planning process and semi-annual forecast process in conjunction with Senior Director of Finance and CFO
    • Educate and build relationships across the organization to help facilitate various planning exercises throughout the business cycle
    • Develop KPI dashboard and coordinate reporting across functions, including Billing, Supply Chain, IT and HR
    • Expand upon existing reporting capabilities via Management Reporter and Microsoft GP
    • Serves as FP&A representative on systems enhancements, including HC1 and other ODBC interfaces, to expand LIS information (account and test-level data) and data as it becomes available
  • Qualifications:
    • Bachelors degree in Finance, Accounting or related field
    • Minimum of 5 years Financial Analysis or similar experience
    • Exposure to cost accounting or a manufacturing environment
    • Large ERP experience (MS Great Plains preferred)
    • Proficiency in MS application, especially Excel & relational databases
    • Strong analytical and Problem solving skills
    • Ability to work with all levels of management
    • Solid written and verbal skills as well as strong interpersonal and communication skills

Billing and Reimbursement Supervisor

Provide leadership, support and supervision to the Billing & Reimbursement team. Direct activities and staff to ensure complete, accurate and compliant entry of reimbursement information, test codes, payers, physicians and fee schedules. Manage and develop staff and effectively collaborate with all functional areas within and outside the billing and reimbursement team to maximize efficiency. Develop, monitor and analyze key metrics and results, and create action plans to drive efficiency and improvement.

  • Functions:
    • Monitor and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner. Build processes and systems to more formally manage and improve the supply chain.
    • Assess performance to ensure adherence to policies, and exceptional levels of customer service is provided to both internal and external customers. Build and maintain mutually beneficial relationships with key vendors within each region with the objective of reducing costs and eliminating inefficiencies.
    • Provides additional coaching and training to individuals as needed as well as provide activity metrics and status updates to management.
    • Develop and implement best practices, and document / revise departmental policies and procedures accordingly.
    • Performs administrative tasks such as work hour scheduling, attendance monitoring and counseling, goal reviews, vacation request scheduling and overtime scheduling.
  • Qualifications:
    • Completed High School diploma required, Associates or Bachelors Degree preferred.
    • 3-5 years of experience in healthcare reimbursement.
    • 1-3 years supervisory experience.
    • Well-versed with all federal, state and HIPPA privacy regulations with thorough knowledge of CPT and ICD-9 coding protocols and procedures.
    • Knowledge of medical necessity rules and procedures impacting insurance reimbursement.
    • Experience in laboratory or medical device reimbursement preferred.
    • Strong problem solving, management, organizational, prioritization, team building required.

Billing Information Specialist

This role is responsible for obtaining missing or incomplete billing information needed to process claims. The role interacts with insurance companies, clients and sales representatives in order to obtain this information.

  • Functions:
    • Review assigned accessions and obtain missing or inaccurate patient demographics and/or insurance information using provider access sites or direct contact with the ordering client
    • Maintain working knowledge of Medicare, Medicaid and third-party billing requirements.
  • Qualifications:
    • High school diploma required, bachelor’s degree or Medical Billing Certification preferred
    • 1 year office experience preferred
    • Strong customer service skills
    • Ability to prioritize and multitask

Supply Chain Manager

The Supply Chain Manager will manage a group that includes Contract Management, Warehousing and Purchasing. The primary function is management of continuous supply of materials for on-going lab operations. Demand is highly variable and high growth.

  • Functions:
    • Manage supplier relationships to drive supplier performance, contract effectiveness, collaboration and integration to deliver result.
    • Build processes and systems to more formally manage and improve the supply chain.
    • Oversee the negotiation, development and maintenance of vendor agreements. Lead critical negotiations
    • Build and maintain mutually beneficial relationships with key vendors within each region with the objective of reducing costs and eliminating inefficiencies
    • Participate in financial forecasting as well as lead physical inventory reconciliation.
    • Participate in Lease or Buy decisions and provide a commercial and purchasing perspective in such decisions
    • Manage project risk, timelines and work to ensure overall project transparency
  • Qualifications:
    • Minimum: Bachelor’s Degree in business administration, engineering or other relevant discipline, Master’s preferred
    • 8-10 years overall Supply Chain experience with Minimum 2 years leadership experience.
    • Experience in Strategic Sourcing and/or Contract Management, with knowledge of industry – reagents, chemicals, refrigerated storage and transport
    • Demonstrated Supply Chain leadership in a related industry, small parcel services sourcing and management as well as proficient in the use of Supply Chain Management tools/systems
    • Competencies: Drive Process Improvement / Communicate with Impact / Make Sound Decisions / Coach and Develop People / Be Resilient and Flexible / Show Initiative

Medical Technologist

The Medical Technologist will maintain, operate and troubleshoot chemistry analyzer and perform quality and compliance functions.

  • Functions:
    • Processes and performs moderately and/or high complexity patient testing on automated chemistry analyzers
    • Accurately performs, documents, and evaluates necessary calibration and quality control
    • Accurately evaluates and results patient data in a timely manner
    • Routinely performs instrument preventative maintenance according to a defined schedule
    • Performs and/or assists in troubleshooting instrumentation
    • Ensures inventory for the department is adequate on a weekly basis
  • Qualifications:
    • Bachelor’s of science degree in Medical Technology, Chemistry or relevant life science
    • ASCP certified preferred
    • 3 years in a clinical laboratory setting preferred
    • Experience with laboratory validations
    • Must have ability to troubleshoot independently

Area Sales Manager – Idaho/Utah

Boston Heart Diagnostics is re-inventing the role of diagnostics in cardiovascular disease (CVD), the number one cause of death in the United States. We help people make meaningful and lasting change through the use of easy-to-understand reports, one-on-one coaching, and sustained support. Applying the latest clinical research and advances in laboratory science, we integrate results from our proprietary tests and health history information with an individual’s food and exercise preferences – all transformed into practical nutrition, lifestyle and support strategies tailor-made for each person. By working closely with healthcare providers to engage individuals in their own well-being and give them the tools they need to prevent or reduce their CVD risk and improve health outcomes, Boston Heart Diagnostics is leading the charge to turn the promise of personalized medicine into a reality.

Boston Heart Diagnostics strives to create a collaborative and engaging work environment for all employees. As a growing company, we encourage creativity and value relationships, the truth, taking responsibility, and leading the way as champions of change and innovation.

  • Responsibilities:
    • This highly visible position will report directly to the Regional Sales Director.
    • The right candidate must meet and exceed sales goals by advancing our Clinical Testing offering within the Idaho/Utah Healthcare marketplace.
    • This key role will support the Clinical Sales efforts of Boston Heart Diagnostics focusing on relationships with Physicians, Clinicians (IM, PCP and Cardiologist) Endocrinologists, Nurse Practitioners, Naturopaths, some Chiropractors and other professional Clinical disciplines within the Idaho/Utah territory.
    • This Sales role will maintain and grow existing accounts as well as drive growth with new account development goals.
    • Present product features and benefits to clinical call points utilizing proper sales technique (probing, qualifying, needs assessment, supporting and closing).
    • Maintain and increase sales volume within assigned accounts and territory.
    • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. Attend all regional and divisional events including National Sales Meetings, Corporate Trainings or Region Meetings.
  • Requirements:
    • Bachelors degree in Business or related field required.
    • 10+ years of sales experience in Biotech, Medical Device, Diagnostic Equipment and/or the Pharmaceutical industry with a focus in the cardiovascular area.
    • Evidence of top sales achievement with experience in multilevel account management is required.
    • A demonstrated track record for meeting and exceeding sales objectives.
    • Valid Driver's License.
  • Competencies:
    • Develop Trust
    • Be resilient and flexible
    • Provide consistent and compelling customer service
    • Establish Strategic Direction
    • Communicate with Impact

Image Analyst

The image analyst is responsible for generating images after patient testing for reporting. This role will report to the HDL Map Supervisor.

  • Functions:
    • Use of the Image Quant software to draw the HDL Map outline on patients, controls and research specimens
    • Responsible for drawing the outline on no less than 10 scans a day (120 images)
    • Analyze two-dimensional western blot images to generate results
    • Involves scanning and uploading of images
    • Potential of reporting patient results into data analysis system
  • Qualifications:
    • Bachelor’s degree in graphic design, is preferred
    • Course work or professional experience with imaging software
    • Experience with Adobe Illustrator, CAD drawing, or an interest/experience in art preferred
    • Good hand-eye coordination and attention to detail

ASCP Certified Medical Technologist

The Medical Technologist is responsible for preparing and running electrophoresis gels, performing Western blots, image and data analysis, and evaluations. The role will also prepare buffers and solutions, as well as take on additional lab responsibilities when needed. The Medical Technologist reports to the Laboratory Supervisor.

  • Qualifications:
    • Bachelor’s degree in a laboratory science
    • Clinical laboratory experience preferred
    • ASCP Certified
    • Experience with specialized chemistry, preferred
    • Ability to work nights and weekends as needed

Laboratory Assistant

The Lab Assistant works in the laboratory providing general assistance to the laboratory technicians. Responsibilities include preparing electrophoresis gels, preparing buffers and solutions, cleaning of equipment, and other duties as assigned. The lab assistant reports to the Lab Supervisor.

  • Qualifications:
    • High school diploma required
    • Strong organizational skills
    • Ability to multitask
    • Clinical lab experience a plus

Laboratory Technician – HDL

The Lab Technician - HDL is responsible for all aspects of preparing and running agarose and polyacrylamide electrophoresis gels, data entry, image analysis, and performing western blots. The role will also prepare buffers and solutions and perform other laboratory tasks as required. The Lab Technician - HDL reports to the Lab Supervisor.

  • Qualifications:
    • Bachelor’s degree in a laboratory science
    • One to three years of experience in a clinical laboratory
    • MT/MLT ASCP Certification, preferred
    • Strong organizational skills
    • Ability to work nights and weekends as required

To Apply

If you would like to learn more about career opportunities at Boston Heart Diagnostics or pursue an open position, please submit your resume, including a cover letter either by email to careers@bostonheartdx.com or mail to Boston Heart Diagnostics, 175 Crossing Boulevard Suite 550, Framingham, MA 01702, Attention: Careers.

Boston Heart Diagnostics is an equal opportunity employer.

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    • Forbes lists Boston Heart within the top 100 privately held, high-growth companies with bright futures


    • Boston Heart ranks number eight fastest growing company in North America on Deloitte’s 2013 Technology Fast 500™


    • Ernst & Young Entrepreneur Of The Year® 2014 names Boston Heart CEO as New England finalist
  • Why join Boston Heart?
    • You’ll contribute to making a difference in the lives of our patients.
    • You’ll work with a highly motivated and dedicated team.
  • Our benefits include:
    • Competitive salaries
    • 80% company paid medical & dental insurance
    • 100% company paid short-term disability, long-term disability & life insurance
    • Flexible paid time off program
    • 401K plan
    • Employee recognition program
    • Many other incentive & discount programs